Stop the press!!!!!
The luxury goods market in the UK is due to improve by 53%. A certain handbag company has had pre-tax profits of £35 million......
So why are the customers still being rude?
Just a thought.
In the Hall of plenty, She Who Must Be Obeyed runs a tight ship. Miss Marple, Miss White, Miss Pankhurst and the Mole are a crack team of Cosmetics Consultants on the front line. These are the day to day diaries from Under the Cosmetics Counter.
Thursday, 16 June 2011
The customer is always........
When you work in retail, you get used to the quiet times, the constant nagging to get more money into the tills, frequent squeals of 'How much!!!!' Yes, mostly from husbands when they realise that lip gloss is the price of the debt Greece is currently experiencing.
But I don't think I will ever get used to the strangeness of people. Mrs Pankhurst approached a customer looking at the makeup stand, with a tissue for the customer to clean off her hand. From the amount of vigorous scrubbing at the makeup, she assumed the woman would be covered in eyeshadow or blusher. Strangely she wasn't. So Mrs Pankhurst asked her if she was looking for something in particular...... and the woman replied thus........
'No I don't normally use your makeup but I like this.'
'Err this?'
'This pink colour here.'
'Which?'
'This blusher... look it's lovely,'
'What blusher?'
'This here...'
Point, rub on counter, rub on back of hand, wave in Mrs Pankhurst's face.
'It's gorgeous.'
'But....that... there isn't..... I'm sorry madam that isn't a colour it is the plastic of the counter display.'
'No it's just what I need, something that light.'
' No ....It is a plastic patch....... it isn't.......Madam would like to take one?'
Who are we to argue with the customer?
After all, they are always right.
But I don't think I will ever get used to the strangeness of people. Mrs Pankhurst approached a customer looking at the makeup stand, with a tissue for the customer to clean off her hand. From the amount of vigorous scrubbing at the makeup, she assumed the woman would be covered in eyeshadow or blusher. Strangely she wasn't. So Mrs Pankhurst asked her if she was looking for something in particular...... and the woman replied thus........
'No I don't normally use your makeup but I like this.'
'Err this?'
'This pink colour here.'
'Which?'
'This blusher... look it's lovely,'
'What blusher?'
'This here...'
Point, rub on counter, rub on back of hand, wave in Mrs Pankhurst's face.
'It's gorgeous.'
'But....that... there isn't..... I'm sorry madam that isn't a colour it is the plastic of the counter display.'
'No it's just what I need, something that light.'
' No ....It is a plastic patch....... it isn't.......Madam would like to take one?'
Who are we to argue with the customer?
After all, they are always right.
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