Since posting about customers following me to the till, we have been watching for the tell tale body movements that give away the moment when a customer realises we don't actually mean, follow us behind the counter. The sudden little jerk as they keep following you into the small 50cm space between the counter and a massive display that faces forward. That unconscious realignment of brain function and the quick scurry back to opposite side of the counter where they spot, and ignore, the chip and pin machine and wave their credit card at you in embarrassment.
The current statistic is 1 in 3 customers. That is pretty high don't you think? But what does this mean?
Well, I guess it means that 1in 3 people are really not engaged with what they are doing at that moment and I find that pretty darn scary. Just think what could happen if they were driving a car, or your solicitor, or even your doctor.
I know it seems trivial but as a student of human behaviour I find it fascinating that 1 in 3 people will just blindly follow you anywhere if you happen to be wearing a uniform.
Saturday, 9 July 2011
Wednesday, 6 July 2011
Filthy Young Things....
I'm not analy retentive, nor do I have O.C.D. I believe, like all non-freaky mums, that a certain amount of dirt is good for us, building antibodies and creating resistance to the outside world. I wouldn't go so far as to encourage my children to eat their own boggies but I don't carry antispectic wipes in my back pack. Yet I do insist that they wash their hands and that they don't pick up things off the floor.
However, if you have spent anytime watching reallity T.V in the past ten years, you should be more than aware that there are people out there who don't clean, themselves, their homes or their hands. In fact if you read my blog, G strings and Jazz Hands, you will be more than aware of the unconcious grubby probings we witness.
So WHY- I ask in capital letters that should alert the reader to the strength of my feelings - WHY , do women come along to makeup counters and refuse help from a consultant, then just pick up a lipstick and stick it on their lips?
Not having laser eyes that burn off bacteria on lipsticks I cannot, nor can my colleagues, stop customers catching Herpes, E-Coli, that nasty bottom bug that went around, Noro Virus?
There are people in this world that do not wash their hands after using a public toilet. If they come to our counter and try a lipstick on their hand, then you try it on your mouth you have those germs around your lips. What happens if you kiss your boyfriend with that on, or god forbid your baby.
' It's okay, I am just trying this on.' is not the answer to my forceful , 'Can I help you?' which is actually Consultant speak for,
'Put that lipstick down ya dirty tart!'
However, if you have spent anytime watching reallity T.V in the past ten years, you should be more than aware that there are people out there who don't clean, themselves, their homes or their hands. In fact if you read my blog, G strings and Jazz Hands, you will be more than aware of the unconcious grubby probings we witness.
So WHY- I ask in capital letters that should alert the reader to the strength of my feelings - WHY , do women come along to makeup counters and refuse help from a consultant, then just pick up a lipstick and stick it on their lips?
Not having laser eyes that burn off bacteria on lipsticks I cannot, nor can my colleagues, stop customers catching Herpes, E-Coli, that nasty bottom bug that went around, Noro Virus?
There are people in this world that do not wash their hands after using a public toilet. If they come to our counter and try a lipstick on their hand, then you try it on your mouth you have those germs around your lips. What happens if you kiss your boyfriend with that on, or god forbid your baby.
' It's okay, I am just trying this on.' is not the answer to my forceful , 'Can I help you?' which is actually Consultant speak for,
'Put that lipstick down ya dirty tart!'
Monday, 4 July 2011
Other things for sale......
It is not often with two children, that I get to watch the news first thing in the morning. In between small animals that live in a digital world and weird pre-teens that live in and out of a digital world, I got to flicker between news stations today and do you know, there appears to be something else on sale out there in the world;
Billions! Terror!Fear Old Age! Cuts, terror! Taxes!Cheryl Cole! Review, terror! Billions or terror! Fear Billions! Tax Billions! Billions of old people in terror! New Hair Cole! Debt Terror! Let us know your view! Terror! Sausage reunion Cole Terror! Fear Olympic ticket terror! Shopping fear for billions!
Suddenly we have stopped talking and started shouting. Even the culture bits of the news are LOOK AT THIS, not enough culture terror!!!!!
No wonder people are traumatised by everything. They scurry through the Hall of Plenty diving at counters like their life depends on it and I can sort of understand why. If the first thing I saw every morning was this over-hyped, dramatic news I would be scared too.
And since when did we start talking in Billions? I'm pretty sure when first quoted the Olympic Games were costing Millions, if I changed the price when a customer got to the till from twenty quid to two hundred there would be hell to pay, so somebody needs to get a grip of that.
But I suppose if this is the new way of the world then who am I not to join in.
You will die without that blusher!Mascara terror! Mattify! Old skin terror!!!!! Fragrance Fear, terror!
Billions! Terror!Fear Old Age! Cuts, terror! Taxes!Cheryl Cole! Review, terror! Billions or terror! Fear Billions! Tax Billions! Billions of old people in terror! New Hair Cole! Debt Terror! Let us know your view! Terror! Sausage reunion Cole Terror! Fear Olympic ticket terror! Shopping fear for billions!
Suddenly we have stopped talking and started shouting. Even the culture bits of the news are LOOK AT THIS, not enough culture terror!!!!!
No wonder people are traumatised by everything. They scurry through the Hall of Plenty diving at counters like their life depends on it and I can sort of understand why. If the first thing I saw every morning was this over-hyped, dramatic news I would be scared too.
And since when did we start talking in Billions? I'm pretty sure when first quoted the Olympic Games were costing Millions, if I changed the price when a customer got to the till from twenty quid to two hundred there would be hell to pay, so somebody needs to get a grip of that.
But I suppose if this is the new way of the world then who am I not to join in.
You will die without that blusher!Mascara terror! Mattify! Old skin terror!!!!! Fragrance Fear, terror!
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