''Eyebrow Gate''

You don't half hear some things over a gluten free egg sandwich and dishwater tea from the machine in the canteen.
Apparently, I say this because I was not there to witness 'Eyebrow Gate', one of the counters that offers a quick sadistic touch up to your brows had a nasty experience this weekend. A customer had her eyebrows waxed then freaked out completely, threatening to sue because her eyebrows were wrong. Now the poor girl that had waxed them explained that they were as the client had asked for them to be and that they were certainly not too thin, but after ten minutes of being screamed at she burst into tears. The manager who had to deal with it, also got shouted at and had to placate the woman with a gift card of indeterminate value.

Unfortunately a customer who had witnessed the whole affair, then told the manager that she had just seen the same woman doing exactly the same thing in another store two hours earlier.

Wow! Go on Mary Portas get stuck into that one.